Shipping & Digital Delivery Policy
Effective Date: November 2026 • Last Revised: November 1, 2026 • Applicable to all purchases on DigiHaven
1100% Digital Intangible Products (No Physical Shipping)
DigiHaven operates exclusively as a retailer of downloadable digital content (including pre-rendered 1080p vertical video reels bundles, social media creative packs, AI reel clips, and editing assets).
We do not sell, package, or ship any physical goods or parcels. Consequently, physical postal shipping, courier transit times, delivery addresses, and courier tracking numbers are not applicable to any orders on our platform.
2Shipping & Delivery Charges
All digital products sold on DigiHaven carry Zero Shipping Charges (₹0.00 / Free Delivery). The price displayed on the product page and checkout is the total final price you pay. There are no shipping, handling, fuel surcharge, or packaging fees added to your order.
3Delivery Method & Fulfillment Process
Our automated delivery infrastructure ensures seamless, immediate fulfillment through a 3-tier delivery system:
Immediately following successful payment completion via UPI, Debit/Credit Card, or Net Banking, our system instantly displays your verified Order Success page with direct, 1-click "Open Google Drive Folder" download buttons.
An automated transactional confirmation email containing your permanent Google Drive access link, order number, and tax receipt is dispatched to your provided Gmail address within 60 seconds of payment verification.
You can retrieve your purchased Google Drive access links anytime by simply entering your checkout email on our self-service portal at DigiHaven Order Portal (/my-order).
4Delivery Timelines & SLA Commitment
• Standard Electronic Delivery Time: Within 1 to 2 minutes of payment confirmation.
• Maximum Service Level Agreement (SLA): 15 minutes (in rare cases of upstream cloud API traffic or temporary banking webhooks delay).
5Undelivered Email or Access Link Assistance
If your payment was successfully deducted but you have not received your download link or confirmation email within 5 minutes, please perform the following checks:
- Check your email's Spam, Promotions, or Updates folder.
- Verify that you entered your correct Gmail address during checkout without typos.
- Visit our self-service recovery page at DigiHaven Order Recovery (/my-order).
If you still cannot locate your access, contact our 24/7 customer support desk with your Order ID or payment screenshot, and we will manually re-dispatch your link within 2 to 4 hours.
6Contact for Delivery Assistance
For any questions regarding order delivery, Google Drive access permissions, or file unzipping support, please contact our team: